Curbside Service Update

May 13, 2021 | By Baltimore County Public Library

While library branches are reopening for limited public browsing on Monday, May 17, 18 branches will continue to offer our popular curbside pickup for library materials and printing.

Curbside Basics

Curbside pickup hours are:

  • Monday through Thursday, 10 a.m. through 6 p.m.
  • Friday and Saturday, 10 a.m. to 5 p.m. 

Cardholders can either drive or utilize our walk-up service. During inclement weather with conditions deemed dangerous for staff and customers (thunderstorms, torrential downpours, tornado warnings, snow/ice storms, etc.) curbside operations may be temporarily discontinued. For Arbutus and Perry Hall customers who choose to drive, our drive-through window will be open for your convenience.

Note: Activity at the Pikesville, Catonsville and Cockeysville branches is extremely high, which sometimes leads to longer wait times. To minimize a possible longer wait time, customers may want to place holds and pickup at neighboring branches (full information under Accessing Library Materials section.)

Printing Services

Color or black-and-white documents/files can be sent to the library from any personal computer or device for curbside pickup. Copies are 15 cents per page, which will be charged to your library card if customers choose to pick up via curbside service.

Submit the Curbside Printing Request form, where customers can attach a document to be printed or request printouts from websites such as government forms, applications, articles, etc.

Library staff will contact the customer via phone or email when the printouts are ready for pickup, and documents can be picked up during regular curbside service hours. Staff will bring the requested documents to the customer at their curbside location in a sealed envelope.

Accessing Library Materials Via Curbside Service

  • Place items on hold via bcpl.info or call your favorite branch and leave a voicemail with your request, name and library card number. 
  • Customers are notified by text, email or phone when items are available for pickup. This notification is determined by your preferences in your account. You then have seven days to pick up. After this time, your materials are put back in the collection with no fees incurred. 

Drive-Up Services

  1. Park in a designated numbered spot in the branch parking lot.
  2. Call the branch number provided on the posted sign.
  3. Provide your parking spot number as well as the make, model and color of your car. 
  4. Have your library card information ready for verification.  
  5. Release your trunk or hatch, or open your back window. 
  6. Items and a check out receipt will be delivered directly to your car by staff wearing masks and gloves.   
  7. Close your trunk or window.

Walk-Up Services

  1. Look for the designated walk-up area and remember to follow social distancing guidelines. 
  2. Call the branch number provided on the posted sign.
  3. Items and a checkout receipt will be delivered and placed on the table by staff.

Digital Materials

Digital materials including e-books and audiobooks, e-magazines, streaming movies and more are available through our website 24-7. If you are unsure how to access these materials or have questions, chat with a librarian online, via text or phone.

More Contactless Services and Resources

Frequently Asked Questions

Can I clean my library materials upon receipt or before returning?
Only sanitizing wipes can be used on plastic covers of books and DVD and CD cases. Please do not do any of the following:

  • Clean materials with disinfectants as spray can damage covers and pages.
  • Put any materials in the microwave oven as they could catch fire from anti-theft tags located on all items.
  • Expose materials to UV light.
  • Place materials in oven.
  • Leave materials in car with extreme heat.

Are there fees on my returned materials?
All extended loan fees are suspended indefinitely. 

Can I use my e-card to borrow materials?
Yes, if you registered for an e-card during quarantine, you are able to borrow physical materials at this time. Those who registered for an e-card while the library was closed are encouraged to come into a branch and request a permanent card.

Can I donate books?
We are not accepting book donations. Better World Books has drop boxes located in the following branch parking lots with a portion of proceeds benefiting the Library:

  • Arbutus
  • Catonsville
  • Cockeysville
  • Hereford
  • North Point
  • Perry Hall
  • Randallstown
  • Rosedale
  • Sollers Point

Category: News